Frequently Asked Questions

WATCHES

Are all House of Wunder watches limited editions?

Yes. Every House of Wunder timepiece is part of a limited series defined by its unique combination of dial stone, bracelet design, metal, and size, ensuring that each variation remains an exclusive creation.

Beyond that, every piece is truly unique. Since our dials are crafted from natural gemstones, no two are ever exactly alike. Variations in color, pattern, and reflection make each watch a one-of-a-kind expression of individuality and refinement.

Does my House of Wunder watch come with a certificate?

Every House of Wunder piece is unique and carries its own proof of authenticity.

Your personalized House of Wunder card, featuring a unique QR code, is the key to your piece's story. It confirms authenticity, activates your warranty, and connects you to the digital passport of your watch.

By registering your piece, you will also extend your warranty by an additional two years.

Where is my House of Wunder watch made?

Your House of Wunder timepiece is conceived by Michael Wunderman in our atelier in Palma de Mallorca, where creativity and design take shape. Each watch is then meticulously crafted in Switzerland, the historic heart of fine watchmaking.

Every piece undergoes rigorous quality control, including a final hand inspection by our in-house watchmaker to ensure exceptional precision and harmony.

How does House of Wunder ensure the quality of its watches?

Every House of Wunder piece is a dialogue between precision and emotion and that commitment continues long after it leaves our atelier.

To ensure uncompromising quality, our watches are tested and certified under ISO/IEC 17025 standards, guaranteeing compliance with international standards of accuracy, reliability, and safety.

Alongside these external certifications, each piece undergoes a series of in-house quality controls carried out in accordance with the highest traditions of Swiss watchmaking.

JEWELRY

Where is my House of Wunder jewelry made?

Your House of Wunder jewelry piece is conceived by Michael Wunderman in our atelier in Palma de Mallorca, where every design is born from a passion for beauty and detail.

Each piece is then handcrafted in Córdoba, Spain, a city with centuries of goldsmithing tradition and one of Europe's most respected centers of fine jewelry making.

As with our timepieces, every jewelry creation is individually inspected before leaving our hands to ensure it meets the exacting standards that define House of Wunder.

GENERAL

Where do your materials come from?

At House of Wunder, responsible sourcing is at the heart of everything we create.

We work exclusively with suppliers certified by the Responsible Jewellery Council (RJC) and compliant with Chain of Custody standards. All our gemstones are ethically sourced from conflict-free origins with full traceability, and all our gold is recycled.

Every House of Wunder piece is crafted not only with passion, but with purpose.

What types of personalization are available at House of Wunder?

Personalization allows your energy and story to shape the piece.

Engraving and size adjustments are available for selected House of Wunder watches and jewelry. We offer complimentary engraving, allowing you to add a meaningful detail unique to you.

Available engraving styles and placement options vary depending on the design and proportions of each watch model. For personalization requests, please contact us at info@houseofwunder.com.

Once personalized, your House of Wunder creation becomes a made-to-order piece and is therefore not eligible for return or exchange.

How can I find the right size?

When adding your watch or bracelet to the cart, you will be asked to select your size. The best way to determine your fit is to measure your wrist.

Wrap a flexible measuring tape around your wrist just below the wrist bone. Keep it comfortable, neither too tight nor too loose. The number where the tape meets is your wrist measurement.

Then choose how you want your piece to fit: close and precise, or relaxed and effortless. If you are between sizes, we recommend sizing up for a more comfortable fit.

If you do not have a measuring tape, you can print our size guide directly from any watch product page.

How do I care for my House of Wunder pieces?

Wear it. Love it. Pass it on.

A few simple habits are all it takes to keep your House of Wunder piece looking exactly as it should.

Watches

We recommend a full service every three years to maintain the precision of your movement, or a battery replacement for quartz models.

Our watches are water-resistant up to 5 ATM. We recommend checking the seals every two years, especially before extended exposure to water.

Fine Jewelry

Keep your pieces away from perfume, lotions, hairspray, and chlorine. Remove them before swimming, exercising, or sleeping to avoid accidental damage.

Gold & Diamonds

A gentle wipe with a soft, dry cloth after each wear is enough to maintain their brilliance. Avoid abrasive materials or ultrasonic cleaners unless recommended by our team.

Storage & Travel

Always store each piece individually in its House of Wunder travel case to prevent scratching and tangling. Keep pieces away from direct sunlight and extreme temperatures.

When to Service

If your watch loses time, your clasp feels loose, or a stone appears out of place, don't wait. Contact our team at info@houseofwunder.com and we will take care of everything.

SHIPPING, PAYMENT & RETURNS

How does shipping work?

All orders ship free of charge, Monday through Friday.

Please note that orders are not processed on public holidays in the Balearic Islands for European orders, and on U.S. public holidays for American orders.

European orders are typically delivered within one week. For U.S. orders, please allow up to 15 days for delivery.

Every order includes full shipment tracking. You can follow your package directly through the carrier's platform, or contact our team at info@houseofwunder.com for assistance.

What is your return policy?

We want you to love your House of Wunder piece. If for any reason you are not completely satisfied with your purchase, you may request a free return within 14 days of delivery.

To be eligible for a return, your item must meet the following conditions:

  • The piece must be unworn and in its original condition, with no signs of use, alteration, or damage.
  • All original packaging must be included, including the box, travel case, and any accessories.
  • The warranty certificate, authenticity card, and invoice must be returned with the piece.
  • Engraved, customized, or resized items are not eligible for return.

To initiate a return, please contact our team and we will guide you through the process.

Once your return has been received and inspected, we will notify you whether your refund has been approved. If approved, refunds will be processed to the original payment method within 10 business days.

Please note that House of Wunder reserves the right to refuse returns that do not meet the conditions above.

Frequently Asked Questions | House of Wunder